Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Shipping costs & return fees
Flip ships all orders via Swiss Post to ensure your cans arrive in perfect condition. Please note that:

• Original shipping costs, if applicable, are non-refundable.
• Return shipping costs are the responsibility of the customer.
• If a package is not picked up at the post office and returned to us, any postal costs incurred may be charged to the customer.

To start a return, contact us at hello@drink-flip.com. Returns must be sent to:
Flip SA, Chemin du Closel 5, 1020 Renens

Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Non-returnable items
Perishable goods, opened products, sale items, and gift cards cannot be returned.

Exchanges
Return the item first, and once accepted, place a new order for the replacement.

European Union — 14-day cooling off period
If shipped into the EU, you have the right to cancel within 14 days for any reason. Item must be unused, in original packaging, with proof of purchase. Return shipping costs remain the customer's responsibility.

Refunds
Once your return is received and inspected, we'll notify you of the decision. If approved, your refund will be processed within 10 business days to your original payment method. If 15 business days have passed since approval, contact us at hello@drink-flip.com.